Pixbee Troubleshooting

Pixbee Fit won’t sync, or respond to taps, swipes and a few other weird things.
If you experience any of the following issues and you've checked your settings, we recommend you give your device a restart. You can do this via t...
Fri, 17 Feb, 2023 at 10:08 AM
How do I pair my Pixbee Fit to the Ryze App?
Please scan this QR code and follow the prompts. You’ll be up and running in no time.
Tue, 17 Jan, 2023 at 10:50 AM
I'm having trouble making video calls. Can you help?
We have several suggestions to help get you back on track. Please be aware, video calls can only be made between the Pixbee App and the Pixbee smartph...
Tue, 17 Jan, 2023 at 10:13 AM
Can I use a pre-paid Nano-SIM card in my child’s Pixbee?
Yes, but check with your provider to ensure the other specs of the Nano-SIM card support the needs of the Pixbee. It’s specs should be on the back of ...
Tue, 17 Jan, 2023 at 10:08 AM
Who can fix my Nano-SIM card issue for me?
If you fall into this category, we recommend you physically go into a Telstra, Optus, or Vodaphone store (or contact your specific service provider) d...
Tue, 17 Jan, 2023 at 10:07 AM
My Pixbee doesn’t work. Although I bought an unknown brand Nano SIM card, could that make a difference?
The Pixbee is a brilliant watch and needs a reliable network and Nano-SIM card to support it. The Pixbee Video Smart Watch requires a Nano-SIM card. ...
Tue, 17 Jan, 2023 at 10:06 AM
I’m not receiving my verification / set up code when I register my account on the Pixbee App
Please check your Inbox and your Junk folders, the email should be found there. And don’t forget to add Pixbee to your safe senders e-mail list so yo...
Tue, 17 Jan, 2023 at 10:00 AM
My Pixbee won't power on, what should I do?
If your Pixbee won’t power up, the first thing we recommend is to plug in the Pixbee to the charger it came with and ensuring it is fully charged or a...
Tue, 17 Jan, 2023 at 9:58 AM