If your Pixbee won’t power up, the first thing we recommend is to plug in the Pixbee to the charger it came with and ensuring it is fully charged or at least is charging while you carry out some troubleshooting.

While Pixbee is connected to this power source, ‘long press’ or ‘hold down’ the power button for 20 seconds.

If your Pixbee still does not turn on, try rebooting your Pixbee smartwatch from the Pixbee App. Just press SETTINGS and then option REBOOT in the App.

If this doesn’t work, please create a support ticket and our Customer Support team will assist you further.